Walrus app
Privacy Policy
This policy explains what personal data the Walrus app collects when you use it to pair, control and look after your Walrus ice bath, why we collect it, who we share it with and the choices you have.
On this page
Who we are
The Walrus app is provided by Walrus Wellness Limited, a company registered in England and Wales (company no. 16403960), whose registered address is Unit 7 & 8 Bolingbroke Court, Bolingbroke Road, Louth LN11 0ZW, United Kingdom.
We are the data controller for the personal data processed through the app. If you have any question about this policy or your data, email support@walruswellness.com.
Data we collect
We only collect what the app needs to run your ice bath and your account.
| Category | What it includes |
|---|---|
| Account | Email address or phone number, nickname, country or region, time zone and temperature unit. Your password is sent securely to our platform provider to sign you in; we never see it. |
| Sign in with Google or Apple | If you choose one of these options: your name and email address from Google; or a unique identifier, your email address (which can be a private relay address if you use Hide My Email) and, the first time only, your name from Apple. |
| Your ice bath | Device identifiers and model, the name you give it, the home it belongs to, its status and settings (water temperature, target temperature, power, light, purification, cleaning cycle, fault codes, online status) and firmware version. |
| Filter reminders | Which ice bath the reminder is for, the reminder interval and the date you last changed the filter. |
| Notifications | The push notification token for your phone, its platform (iOS or Android) and a history of the notifications sent to you (title, message and time). |
| Technical data | Phone model, operating system and app version, and the IP address your phone uses when it connects to our service providers, used to run and secure the service. |
| Support | Whatever you send us when you contact support, including pairing diagnostics if you choose to copy and share them. |
Data that stays on your phone
Some data is stored only in the app on your phone and is never sent to our servers:
- Your cold plunge sessions: date, duration, ritual points and streak.
- Up to five Wi-Fi network names and passwords you entered while pairing, so you do not have to type them again. During pairing they are sent directly to your ice bath so it can join your network.
What we do not collect
We do not collect your precise location, contacts, photos, health or fitness data, payment details or advertising identifiers, and we do not track you across other apps or websites.
Phone permissions
The app asks for these permissions only when a feature needs them:
- Bluetooth to find, pair and control your ice bath when you are nearby.
- Location because iOS and Android require it to read the name of your Wi-Fi network and, on Android, to scan for Bluetooth devices. We do not collect, store or share your location.
- Local network (iOS) to discover and pair your ice bath on your Wi-Fi.
- Notifications to send filter reminders and device alerts.
You can turn any of them off in your phone settings. Pairing a new ice bath will not work without Bluetooth, Location and Local network access.
How we use your data
We use your data for these purposes, each with a lawful basis under data protection law:
- To provide the app: create your account, sign you in, pair and control your ice bath and show its status. Basis: performance of our contract with you.
- To send notifications: filter reminders, device alerts and messages about the service. Basis: your consent, which you can withdraw at any time by turning notifications off.
- To support you: authorised Walrus Wellness Limited staff can view your account details and linked ice baths through our internal admin tools and, where needed to resolve a problem, operate your ice bath remotely. Basis: our legitimate interest in helping our customers.
- To keep the service secure and working: prevent misuse, fix faults and keep records of account deletion requests. Basis: our legitimate interests.
- To meet legal obligations where the law requires it. Basis: legal obligation.
We do not use your data for advertising or profiling, we never sell or rent it, and we do not make decisions about you based solely on automated processing.
International transfers
Some of our providers process data outside the UK and the European Economic Area, for example in the United States. When they do, we rely on adequacy decisions or on safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.
How long we keep it
- Account, device, reminder and notification data is kept while your account is active.
- Push tokens are removed when you sign out or delete your account, and tokens that stop working are removed automatically.
- When you delete your account, there is a 7-day recovery window, after which your account and device data are permanently deleted. Our remaining service records linked to your account are deleted within 30 days after that. See Delete your account.
- Support emails are kept as long as needed to deal with your request and any follow-up.
- Data on your phone stays there until you uninstall the app or clear its data.
How we protect it
Data is encrypted in transit (HTTPS/TLS) between the app, your ice bath's cloud service and our servers. Access to our admin tools is limited to authorised staff, and secret keys are kept on our servers, never in the app. No system is completely secure, so please keep your password private and tell us straight away if you think your account has been compromised.
Your rights
Under the UK GDPR and, where it applies, the EU GDPR, you have the right to access your data, correct it, delete it, restrict or object to how we use it, receive it in a portable format and withdraw consent at any time.
- Update your nickname, time zone and temperature unit in the app under Account → Profile settings.
- Delete your account in the app or as described on Delete your account.
- For anything else, email support@walruswellness.com. We reply within one month.
If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office at ico.org.uk or to the data protection authority where you live. We would appreciate the chance to put things right first.
Children
The app is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.
Changes to this policy
We may update this policy when the app or the law changes. We will post the new version on this page and update the date at the top, and we will tell you in the app or by email before any significant change takes effect.
Contact us
Email support@walruswellness.com or write to Walrus Wellness Limited, Unit 7 & 8 Bolingbroke Court, Bolingbroke Road, Louth LN11 0ZW, United Kingdom.
This policy covers the Walrus mobile app. Orders and bookings made on walruswellness.com are covered by the website's own privacy policy.