Walrus app
Support
Help with the Walrus app and your ice bath. Can't find what you need? Email support@walruswellness.com and we will get back to you.
On this page
Contact us
Email supportsupport@walruswellness.comTo help us help you faster, include your phone model, the app version (shown on the app's page in the App Store or Google Play) and, for pairing problems, the diagnostics from the error screen (tap Copy diagnostics and paste them into your email).
Walrus Wellness Limited, Unit 7 & 8 Bolingbroke Court, Bolingbroke Road, Louth LN11 0ZW, United Kingdom.
Pairing and connection
- My ice bath won't connect. What should I do?
- Make sure your phone and the ice bath are on the same 2.4 GHz Wi-Fi network, and that the app is allowed to use Bluetooth, Location and (on iPhone) Local network. Restart the ice bath by holding the power button for 5 seconds, then try again or use Reconnect in the app.
- Does Walrus work on 5 GHz Wi-Fi?
- No. The ice bath uses 2.4 GHz Wi-Fi only. If your router broadcasts both bands under the same name, you may need to separate them in your router settings.
- How do I update the firmware?
- Updates are installed automatically when your ice bath is online and idle, and the app lets you know when one is available. Never unplug the ice bath during an update.
Filters and cleaning
- How often should I replace the filter?
- Every 90 days with normal use, or sooner if the water looks less clear. The app tracks the days since your last change and reminds you when 7 days are left.
- How do I clean my ice bath?
- Run the clean cycle from the app or with the button on the ice bath, weekly or whenever the water looks cloudy. Use Walrus-approved cleaning tablets only.
- Where can I buy replacement filters?
- From the Walrus Wellness shop. Use genuine Walrus filters: third-party filters can damage the pump and void your warranty.
Using cold water safely
Start with short sessions of 1 to 2 minutes at 12 to 15 °C and build up gradually. Cold exposure is not suitable for everyone: talk to your doctor first if you have a heart condition or any other medical condition. Read the full health and safety guidance.
Your account
- I forgot my password.
- On the email sign-in screen, tap Forgot password? and follow the steps. We will email you a verification code.
- How do I delete my account?
- In the app go to Account → Profile settings → Delete account, or see Delete your account for other options.
- How is my data used?
- See our Privacy Policy and Terms of Use.